We take all patient feedback very seriously. If you would like to give us any feedback or make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, Jayne Johnson, by email, or in writing. Every effort will be made to answer your concerns as soon as possible.
Standish Medical Practice
49 High Street
Standish
Wigan
WN6 0HD
Email: gmicb-wb.complaints.standishmedicalpractice@nhs.net
There are two ways you can make a complaint:
You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact Greater Manchester integrated care board instead of NHS England.
Details of how to do this can be found at the following website, under the ‘Local area feedback and complaints’ section:
https://gmintegratedcare.org.uk/have-your-say/contact-us/
